How do I get a credit for a Turbo program that uses windows so I can use the online version with my crome book? Is there a live person I can call?

I was automatically charged for the 2014 Turbo Tax program but I no longer have a functioning computer that uses windows. I want to use my crome book with the online version. I have already paid $31.49 for a program I can not use and as the online version says I need to use the premium program I would like to be credited for the amount already paid. Is there someone that I can talk to about this? 

Answer

Hi,

please contact our support group:

https://support.turbotax.intuit.ca/contact/

They will be more than happy to assist you with a credit for your CD/Download version and help you move to the Online version.  Please make sure you mention which product you paid for last year and that the online version is asking you to upgrade.

Let me know how it works out.

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