User Interfaces vary. Too many programmers, not consistent.

Why is this latest version of TT using such inconsistent user input interfaces?  Example:  In the Interview portion you are asked several Yes/No questions, most of which are Radio Buttons, but there are some new drop down Yes/No boxes instead.  Why  change user interface methods in the middle? 

Why does the order of instructions for printing the Product Registration say:  "You can now  close your browser...."  THEN it adds:  "We recommend that you print..."  Too late if you have already closed it.  Why not put it in proper order:  Print, then Close?  Sure TT is a technical product that tries to do its best at its assigned job which is Tax Filing.  But keep a consistent, logical user interface.  Don't just scab new stuff in without  following past practices.


Answer

Thanks for the suggestion.

Was this answer helpful? Yes No
Default user avatars original
SuperUser

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community