Suddenly can't log into TurboTax Mac (Desktop)

I have TurboTax Deluxe 2014 (Mac) that (after several upgrades) was Home and Business.

Today, the software won't let me log in.  No error messages, it just closes the file.  When I click on the TurboTax icon (once, because it's still running), it asks me to log in again and the cycle begins anew.

If I enter a wrong password, it will tell me the password was wrong so the software appears to be working.  I can log in online and I'm logged in to the same account for posting this question.

Since these are my tax returns, it would be super helpful to actually be able to view them.

Answer

Based upon description of your problem being somewhat similar to mine, it may be worthwhile calling the toll free help-line, while working on something else and waiting for a rep to answer.  I spent almost 4 hours trying different options from my end.  Once the rep answered, he was able to rectify the situation.  There's only so much you can do from your end if there is a glitch in the system

 

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