I clicked on the link for the survey and the screen showed :" Thank you for taking the survey. Your response has been recorded.

" I wasn't given the option to input any response at all ! My response would have been that my issued wasn't resolved at all, I spend approx. two hours on the phone trying to resolve my sign on problem (email address was no longer valid" and was told this would be fixed but 3 days after still not fixed and no response until today. This issue hasn't been resolved, I 've had to create a new profiile and start all over and I cannot access my existing information as it appears your system cannot update an email address. I would be grateful for your resoonse and I was promised after spending hours on the phone and being told that there had been many called calls with the same issues. thank you for your assistance with this.

Answer

I'm sorry that you've had such a poor experience this year.

If you're still having trouble accessing your account, we now have a way you might be able to resolve the issue: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/General/I-cannot-receive-the-confirmation-cod...

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