Cannot sign in without buying PCs and mobile phone from browsers why?

I have been using Turbo Tax (Quick Tax) since 2007 and never encoutered issues about log in.  I have Google Chrome, Fire Fox, windowns XP, IE on my PC.  However, before signing in, Turbo Tax, a window pops up requesting that I download the supported browsers that I already have.  But if I click download Chrome, I am redirected to buy mobile phone.  When I downloaded IE, I was redirect to buy new PCs.  I have tried all evening without success to sign in.  Could you please fix this issue? 

Answer

It sounds like you are using windows XP, which is no longer supported by microsoft: http://windows.microsoft.com/en-us/windows/end-support-help Other software vendors may no longer be doing updates for programs running on windows XP either, including browsers. I believe both Firefox and Chrome have a version that will work on windows XP still. You should open one of those browsers and get the latest updates before trying to go to turbotax (generally if you go to the help > about menu, it will give you the option to get the latest version.


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