I've told you several times that I paid my tax return via your Turbotax online with my credit card. Do I have to pay again every time I revised my tax return on line?

Since Jan, 2015 I've told you several times that I paid my tax return via your Turbotax online with my credit card. Do I have to pay again every time I revised my tax return on line? 

Now is almost the mid of April, 2015, none of your online customer service answers my questions. Obviously you're violating consumer's right for fair business. I hope your customer service can reply my questions ASAP. Thanks

colorschememapping.xml
header.html

Answer

Hello,

Can you explain a little bit more about what you're asking please?

You can make changes to your return before you file your return without having to pay again. After you either mail your return to the CRA or use NETFILE, then you cannot make any further modifications to the return - you would have to amend. 

If you're just wondering whether you can start working on your return, and then save it and come back to it later to finish it, you can do that.

If you pay for a return and then decide you want to start over from scratch with a new return, you could have to pay for the new return you started, in that scenario.

If you can provide a bit more detail around your question, then hopefully I can give you a better answer.

Was this answer helpful? Yes No
Original
Employee

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community