I can not file my return, I get an invoice popup and it's charging me for TurboTax again ($17.99) + $15 for Live Tax Advice that I did not use!

After selecting that I will pay the balance at my financial institution by April 30 it brings me to a page with an invoice and it's charging me for TurboTax again ($17.99) + $15 for Live Tax Advice that I did not use!!!  Is there a way to bypass this? Please help!!



The initial balance you were asked about was the amount you owe to the government for your taxes.

After this, you're prompted to pay for TurboTax before you print/file your return.

If you pre-paid for TurboTax and have an activation or prepayment code, you can enter it in the screen to apply the payment, if not you will need to provide a credit card.

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community