I can not file my return, I get an invoice popup and it's charging me for TurboTax again ($17.99) + $15 for Live Tax Advice that I did not use!

After selecting that I will pay the balance at my financial institution by April 30 it brings me to a page with an invoice and it's charging me for TurboTax again ($17.99) + $15 for Live Tax Advice that I did not use!!!  Is there a way to bypass this? Please help!!

Answer

Hello,

The initial balance you were asked about was the amount you owe to the government for your taxes.

After this, you're prompted to pay for TurboTax before you print/file your return.

If you pre-paid for TurboTax and have an activation or prepayment code, you can enter it in the screen to apply the payment, if not you will need to provide a credit card.

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