TurboTax FAQ
TurboTax FAQ
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What can I do if nothing happens when I put my TurboTax CD in the CD drive?

When you put your TurboTax CD in the CD drive, the installation process might start automatically. This is known as AutoRun. If the installation process does not start automatically, complete the steps below to start the TurboTax installation process.

To install TurboTax from your TurboTax CD 

  1. Insert your TurboTax CD into the CD drive.
  2. Select the Start button on the Windows taskbar, then click Run.
  3. Select Browse.
  4. Click on the down arrow beside the Look In field and select your CD drive from the list.
  5. Select setup.exe. Note that the file name starts with a small "s".
  6. Click Open and then click OK.
    The TurboTax installation process starts.

If the TurboTax installation process does not start, or if the installation does not complete successfully, try the following:

  1. Insert your TurboTax CD into the CD drive.
  2. Select the Start button on the taskbar, then click Run.
  3. Select Browse.
  4. Click on the down arrow beside the Look In field and select your CD drive from the list.
  5. Select the Support folder.
  6. Click Open.
  7. Select setup.exe. Note that the file name starts with a small "s".
  8. Click Open and then click OK.
    The TurboTax installation process starts.

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