TurboTax FAQ
TurboTax FAQ
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What can I do if nothing happens when I put my TurboTax CD in the CD drive?

Note: If you purchased TurboTax on CD and it won’t install, please download and install TurboTax from this link instead: Download the CD/download edition of TurboTax

To complete the installation, you’ll need the Installation Key Code from your CD envelope.

 

To install TurboTax from your TurboTax CD

  1. Insert your TurboTax CD into the CD drive.
  2. Select the Start button on the Windows taskbar, then click Run.
  3. Select Browse.
  4. Click on the down arrow beside the Look In field and select your CD drive from the list.
  5. Select setup.exe. Note that the file name starts with a small "s".
  6. Click Open and then click OK.
    The TurboTax installation process starts.

If the TurboTax installation process does not start, or if the installation does not complete successfully, try the following:

  1. Insert your TurboTax CD into the CD drive.
  2. Select the Start button on the taskbar, then click Run.
  3. Select Browse.
  4. Click on the down arrow beside the Look In field and select your CD drive from the list.
  5. Select the Support folder.
  6. Click Open.
  7. Select setup.exe. Note that the file name starts with a small "s".
  8. Click Open and then click OK.
    The TurboTax installation process starts.

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