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Why am I seeing error code 16 when trying to NETFILE?

SOLVED•by TurboTax•29•Updated January 10, 2024

You'll get NETFILE code 16 when you've indicated a prior return in TurboTax but the CRA believes that you've never filed a Canadian tax return.

  1. Make sure you've entered your Social Insurance Number (SIN) correctly.
  2. Make sure you've entered your date of birth correctly.
  1. Select Find (or the magnifying glass icon) from the TurboTax menu.
  2. In the Find window, type Personal Information and select Go.
  3. Select Personal Information – Name and Birth Date from the list and select Go.
  4. On the Let's get the rest of your personal info step, scroll to Are you filing an income tax return with the CRA for the first time? and answer Yes.
  1. Select Find (or the magnifying glass icon) from the TurboTax menu
  2. In the Find window, type Personal Information and select Go
  3. Select Personal Information – Name and Birth Date from the list and select Go

If you still get the error, contact the Canada Revenue Agency (CRA) to make sure your information matches what the CRA has on record.

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