TurboTax FAQ
TurboTax FAQ
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What should I do if I receive a fraudulent phishing email, or land on a fake website?

If you think someone—posing as Intuit—is making fraudulent attempts to gain personal information from you, we’d like to know.

Simply send an email to spoof@intuit.com or visit http://www.intuit.ca/about-intuit-canada/contact-intuit-customer-service.jsp to obtain Intuit Canada’s contact information

Where to get authentic Intuit technology support contact information

All Intuit products offer some form of technical support. Contact information for all Intuit products can be found at http://www.intuit.ca/about-intuit-canada/contact-intuit-customer-service.jsp

If a third party asks you to pay for technical support, please contact any one of the Intuit businesses listed on our Contact Us page. We will ensure you get to speak with the right people.

How can I tell if an email is fraudulent?

‘Phishing emails’ are usually unexpected, unsolicited, yet appear legitimate. Every day, scam artists, fraudsters and criminals try to gain access to our personal information to compromise our bank accounts, financial resources, or even to steal our identities. Don’t let them!

Knowledge is key. So be aware that legitimate companies have policies in place that protect customers’ personal information. They almost never ask for personal information via email.

So, if you’re not confident an email is legit, DON’T TAKE EITHER OF THE FOLLOWING ACTIONS:

      1. Provide personal information in an email, like:

  • credit card numbers
  • online banking passwords
  • other personal identifying facts (e.g., dates of birth, telephone numbers)

      2. Click on a link that’s embedded in the email, or open any attachments.

What do I do if I think an email is fraudulent?

If you’re unsure whether an email is authentic, reach out to the company that appears to have sent it, in a separate email, to verify the message:

  • Check the company’s official website
  • Obtain contact information (e.g., email address/telephone number)
  • Communicate with the company to determine if the email is valid

Fraudulent Intuit websites and/or technology services

Over the past several years, the number of fraudulent websites spoofing Intuit sites purporting to offer Intuit products and services for ‘discount prices’ has increased. Reportedly, these imposter sites offer Intuit products and technical support via remote access. Unfortunately, customers have paid hundreds of dollars to fraudulent companies who just want to gain access to your computer to steal your personal information.

Please do not be fooled by these criminals. They are in no way affiliated with Intuit. Their programs and services are not endorsed or approved by Intuit in any manner. If you find a third party company offering paid product support for Intuit products, it’s most likely a scam. 

Interested to learn more about protection from online scams and fraud?

To learn more about how to protect yourself from email fraud and online scams, visit any one of the following sites:

Trusted banking and credit card company websites that talk about online security

The following financial services banks and credit card companies provide customers security information to help them protect themselves:

RBC Royal Bank
TD Canada Trust
BMO Bank Of Montreal
Visa Merchant Services
MasterCard - Prevent Identity Theft