TurboTax FAQ
TurboTax FAQ
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What should I do if I’m unable to activate my copy of TurboTax CD/download edition using Internet Activation?

If you’re having trouble activating TurboTax using Internet Activation, try activating using Automated Telephone Activation.

Steps to activate TurboTax CD/download edition using Automated Telephone Activation

1. On the Choose Activation Method page, select Automated Telephone Activation, and then select Next.

The Automated Telephone Activation page appears.

(If the content on the page you’re on shows Activation unsuccessful, select Next to get to the Automated Telephone Activation page.)

TurboTax CD/download edition Automated Telephone Activation screen

2. Call the number that appears on the Automated Telephone Activation page, and then follow the recorded voice prompts.

Activation over the phone is available 24 hours a day, 7 days a week. It’s an automated process so you won’t need to speak to an agent. The process typically only takes a few minutes.

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