TurboTax FAQ
TurboTax FAQ
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How do I get a refund for a TurboTax product?

Refunds are issued on TurboTax products within 60 days of purchase. You do not need to send the product back to us.

Refunds on TurboTax purchased from a retailer (e.g. Costco, Staples, Walmart)

To request a refund for a TurboTax CD purchased from a retailer:

  1. Print and complete the TurboTax Refund Request Form.
  2. Scan or photocopy the completed form.
  3. Scan or photocopy the CD sleeve or envelope, including the product number and Installation Key Code.
  4. Scan or photocopy the retail receipt.
  5. Send the completed Refund Request Form, the copy of the CD sleeve, and the copy of the retail receipt by email or fax:

Email: CanadaReturns@intuit.com
Fax: 1-888-829-1724

Once you have sent us your request for a refund, please Uninstall TurboTax.

Refunds are processed within a week; We’ll send you an email confirmation once your refund has been processed.

Refunds on TurboTax downloads (for Windows), purchased from the TurboTax.ca website

Send an email or fax clearly indicating that you would like a refund of your TurboTax CD, along with the following information:

  • your first and last name, address, and daytime phone number;
  • your order number, which is available on your purchase receipt;
  • reason for the return — please be specific as your comments help us improve our products and services.

Email: CanadaReturns@intuit.com
Fax: 1-888-829-1724

Once you have sent us your request for a refund, please Uninstall TurboTax.

Refunds are processed within a week; We’ll send you an email confirmation once your refund has been processed.

Refunds on online editions of TurboTax (in-product purchases and pre-payment codes)

You can use the online edition of TurboTax without paying up to the point where you submit your return to the Canada Revenue Agency through NETFILE or print your tax return. When you choose to submit your return through NETFILE or print your return, you will be asked to submit non-refundable payment.

If you are unable to submit your return through NETFILE or print your return after payment, please contact us by phone for a refund.

How do I phone you?

 

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