TurboTax FAQ
TurboTax FAQ
8 people found this useful

Why can't I find my TurboTax Online return?

There are a few reasons you might not be able to find the TurboTax Online return you’re looking for.

Do you have multiple user ids?

You could be logging in with the user id different from the account you created your return in.

It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address.

To see all your user ids:

  1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link.
  2. Enter your email address and select Continue.
  3. A list appears with the user IDs associated with the email address you entered.
     

 

Are you in the right place?

Each new year of TurboTax Online is distinct from the year prior. To find your return for a certain year, you need to log into the TurboTax Online version for that year.

2016: https://ww2.2016.turbotaxonline.intuit.ca
2015: https://turbotax.intuit.ca/tax-software/go-to-turbotaxonline-2015.jsp
2014: https://turbotax.intuit.ca/tax-software/go-to-turbotaxonline-2014.jsp

TurboTax Online for tax years 2013 and older are no longer accessible.
 

You’re in a TurboTax Online return but it’s not the one you want?

To jump to other active returns in your TurboTax account for the same tax year, select Tools in the menu bar across the top of your screen and then choose Return Manager from the menu.

To see returns for a different tax year, log into TurboTax Online for that tax year.
 


HOW14481