What is the TurboTax Customer Care hours of operation?
Regular hours of operation
Throughout the year, TurboTax Customer Care is available Monday to Friday, from 9:00 AM to 6:00 PM, Eastern Time. Support is not available over the weekends except during the extended hours of operation (see below).
Extended hours of operation
Every year during tax season, usually from February to April, TurboTax Customer Care offers extended hours and is open during weekends too.
For tax year 2016, from February 20 to May 1, 2017, the extended hours of operations is 9:00 AM to 11:59 PM, 7 days a week.