The online edition of TurboTax accepted my prepayment code, but rejected the second code for an additional return. What do I do?
There are three kinds of codes for the online edition of TurboTax:
- A 1-return (single) code for one return only
- A 2-returns (spousal) code for two returns prepared together (yours and your spouse’s)
- An 8-returns code for up to 8 returns
Important: The codes work only for returns created under the same account.
If your code is not working, follow the instructions below:
If you purchased one 1-return code and you’re preparing your return together with your spouse’s, you need to pay the outstanding balance for your spouse’s return.
If you purchased two 1-return codes and you’re preparing your return together with your spouse’s, you need to pay the outstanding balance for your spouse’s return and contact us for a refund on the code you didn’t use.
If you purchased an 8-returns code and you prepared returns under multiple accounts, contact us.
To talk to a TurboTax Specialist, see our FAQ: I want to talk to someone. How do I phone you?