I can't use the two prepayment codes I received on a joint return. Can you please send me a joint prepayment code to use instead?

[protocadd]

Not sure how else I can contact customer service... This is for our 2016 return codes.

[TurboTaxTara]

Our phone support team is the best team to help: https://turbotax.community.intuit.ca/replies/3152013

[Shanty]

Hi,

I bought 3 products and paid the total amount, as a result only received ONE prepayment code.

I could file the first tax, but the code was rejected for the second one. Code: [phone number removed].

I paid with MasterCard $76.81 on March 2/2020. Trans. [phone number removed] AB.

How do I file the other two taxes? Shanty Fleming

[TurboTaxBrenda1]

@Shanty- Can you please contact us on private chat on Facebook or Twitter so that we can assist you. Thank you. 

[Shanty]

I did get it resolved. I called the help line to talk to a live agent, but getting the run around even when I have the Incident #. Turbo issued me new codes and I filed my taxes. 

[TurboTaxBrenda1]

Glad you were able to file your returns- Have a good day!

[Debanhi34]

Please send me a code!