TurboTax FAQ
TurboTax FAQ
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I'm using TurboTax Live Assist & Review. How do I talk to a tax expert?

If you’re using TurboTax Live Assist & Review, you can get the phone number of one of our tax experts using a tool exclusively provided to TurboTax Live customers.


How to get a phone number to reach a tax expert

  1. Sign in to your TurboTax.ca account.
  2. On the Great to see you again! step, locate the TurboTax Assist & Review return and select Continue.
  3. Select Expert Help in the upper-right area.
  4. In the panel that opens, select Connect now.
  5. On the How can we help you? step, enter a few words to describe your question in the box where it says Give us a few keywords, so we can match you with the best specialist for your specific question or problem.
  6. Select Continue.
  7. Fill out the First name, Last name, Email address and Phone number fields.
  8. Select Get the number.

The phone number appears on the screen.


Hours of operation

You can reach us during our standard hours of operation. We also offer extended hours of operation throughout tax season.


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