Can you help me correct a faulty download on my advantage account , incident # xxxxxxxxx, and can you issue a new download and uninstall the current download?

[TurboTaxLise · Accepted solution]

If you are having issues with the download link originally sent via email, please uninstall the software from your computer, then reinstall using this link instead: https://turbotax.intuit.ca/product/download/index.jsp and enter in the 21 digits IKC given to you in the original email.

Here are directives in how to uninstall the software (if needed):

How do I uninstall TurboTax from my computer?

https://turbotax.community.intuit.ca/replies/2647640