If you are using the downloaded version - please uninstall the original version, and reinstall using the link provided here: https://turbotax.intuit.ca/product/download/index.jsp . With the same IKC provided with the original download.
If you are signing in online, then you will need to clear your browser cache with instructions below and try again:
How do I clear my cache (browsing history)?Frustrated Longtime user
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Jasmine Seguin
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You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.