Turbo Tax 2018 CD will not install I have the current Windows Updates. Won't read the CD/DVD & sometimes the dwnld pop up asks if I want to install then it disappears

[fuchs_denise]

Turbo Tax 2018 CD/DVD is not reconginzed in my CD/DVD Drive at all.  I have all the current Windows 10 updates.  I even tried the download 2018 version and nothing happens when I click it and if I can occasionally get a pop up it asks if I want to install the product so I click "Yes" and then the pop up disappears and nothing installs at all.

I have used Turbo Tax for over 20+ years and this is the worst I've ever experienced with this product compiled it's next to impossible to find out why and how to resolve quickly......very, very disappointed at purchasing this product on Jan. 28th and have been struggling to find an answer to no avail......feeling like I've wasted my funds this year on a product that won't work at all ($29.99 plus 11% taxes)

[TurboTaxSusan]

I responded on social media, but I will put this here, just in case:

First, please make sure that TurboTax 2018 is completely uninstalled from your computer.

https://turbotax.community.intuit.ca/replies/2647640

Then reboot and make sure to login to an account on your computer that has administrator rights. Download the latest version of TurboTax from our website. We have updated the software to address some installation issues, and the CD will not have those updates.

https://turbotax.community.intuit.ca/replies/3001486

Then try to reinstall TurboTax using the instructions found here:

https://turbotax.community.intuit.ca/replies/3169457