I have a mac. i did this last year. what am i doing wrong this year?
If you bought TurboTax Standard and it came with a 21 character installation code, then it is for the CD/Download version which is Windows only. The codes for the Online version are shorter.
The codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa. If you need a refund, this page has information on how to get one: https://turbotax.community.intuit.ca/replies/2647900
You can then buy the correct version from here: https://turbotax.intuit.ca/x/offers/turbotax-standard.jsp?src=care&cnm=care_fy18_tto_8
phanson61
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