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    1beverlyh
    New Member

    I cant get past the first page with my personal information

     
    posted
    ‎October 30, 2019 11:02 PM
    last updated ‎October 30, 2019 11:02 PM
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    492
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    3 Replies
    TurboTaxLise
    Level 13

    I cant get past the first page with my personal information

    What version of software are you using - online or download? And what exactly happens when you hit continue or try to move forward?
    ‎October 30, 2019 11:02 PM
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    492
    Reply
    kensnite
    New Member

    I cant get past the first page with my personal information

    says building tax profile
    ‎October 30, 2019 11:02 PM
    0
    492
    Reply
    TurboTaxLise
    Level 13

    I cant get past the first page with my personal information

    [mention://1325646 @kensnite]  assuming you are using the online version - clear your browser cache with instructions here: https://bit.ly/2Ssw6s8
    Also, you can try a different browser.
    Then sign into your account and try again
    You may want to start a new return as well, this may help after you have completed the steps above.
    ‎October 30, 2019 11:02 PM
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    492
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