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naynay000
New Member

After I paid for my completed return, all my fields are now blank and saying must confirm I have no income? It looks like it started a new form?

My return was fully completed and paid for, and I was moving on to the netfile portion when it said I had no income..my form is completely blank.

1 Reply

After I paid for my completed return, all my fields are now blank and saying must confirm I have no income? It looks like it started a new form?

If you are still experiencing this we suggest you reach out to our Customer Support team. Please follow the instructions below to reach an agent who can assist you with this.

https://turbotax.community.intuit.ca/replies/3152013