I finished a return for my daughter after doing my return. I entered the activation code when I did my return. I'm being asked to pay another fee for my daughter. Why?

Answer

Here are some common reasons you may be asked to pay another fee. Remember if you are using TurboTax Online, you pay "per return". 

You should never be charged a second time for the same return.

But, there are some scenarios where you may be prompted to pay for additional features or services.

  • If you paid for your TurboTax return and then chose to upgrade, TurboTax will prompt you to pay the difference (ex. You paid for TurboTax Standard and then decided to upgrade to TurboTax Live Assist & Review).
  • If you paid for one return and then chose to prepare a return together with your spouse at the same time, TurboTax will prompt you to pay the difference.
  • If you decided to register for Audit Defence or added another offer, like our Plus bundle, TurboTax will prompt you to pay the difference.
  • If you purchased a pre-payment code through an email promotion but haven’t entered the code into TurboTax yet. If so, here’s how to use your pre-payment code: In the online edition of TurboTax, how do I use a prepayment or activation code?
  • If you start a new return in your account; In the online version of TurboTax, you pay per return.

If none of the scenarios apply, please call us. Our phone team will verify your payment and help you get past the incorrect payment prompt. Here’s how to reach us: I want to talk to someone. How do I phone you?

 

Note: Once you chose to upgrade or attach a service like Audit Defence or the Plus bundle, you cannot downgrade or remove the service. To continue without the upgrade or attached services, you’ll need to start a new return.

 

Related Information


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