I have also called your regular line to try to process this refund. The wait time was listed as 5 minutes. I waited for 15, and then the call was disconnected without receiving service.
Please contact our phone support as they will be better able to assist you: https://turbotax.community.intuit.ca/replies/3152013
You can also send us a private message on Facebook: https://www.facebook.com/intuitcanadaULC
Or send a direct message via Twitter: https://twitter.com/Intuitcanada
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Dave19849
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