What is preventing TurboTax 2018 CD or Online version from being installed?

[cmillar]

I have a windows 10 computer which will not go beyond the window which asks me if I want it to make changes to the computer.  I reply yes but it spins and then nothing happens.  I talked to a tech at Straples for over a 1/2 hour and changed security settings but nothing works!  I have used TurboTax for years and this is my first problem.

[TurboTaxSusan]

If you are installing TurboTax CD/Download, please download the latest version from our website and use that to complete the installation. You can download the software from here: https://turbotax.community.intuit.ca/replies/3001486

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you: https://turbotax.community.intuit.ca/replies/3152013

TurboTax Online doesn’t need to be installed, and is a separate product from TurboTax CD/Download.

[jay539]

Windows Defender is preventing me from installing 2019 Turbo Tax Premium software. What do we need to do?

[TurboTaxBrenda1]

@jay539,

Please contact our customer service for assistance by clicking on the following link. https://turbotax.community.intuit.ca/replies/3152013