I'm unable to enter yes to authorize CRA to give my name to Elections Canada

Answer

Please make sure that you copy of TurboTax CD/Download is updated:

If you tried to update the CD/download edition of TurboTax from the Help menu and you weren't able to, you can try to download a TurboTax update directly from our website and apply it manually. If neither of these methods work, you need to remove TurboTax and then get the latest version from our website. Don't worry; this will not delete any tax returns that you have saved.

To remove an outdated TurboTax version and then get the most up-to-date version, complete the following instructions:

  1. Uninstall TurboTax.
  2. Restart your computer.
  3. Download TurboTax and then reinstall the software.

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If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*):

To talk to a TurboTax specialist, fill out the Contact Us formhttps://support.turbotax.intuit.ca/contact ).

After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.

Standard hours of operation

Year round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

  • English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
  • French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time

 

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