You could be logging in with the user id different from the account you created your return in.
It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address.
To see all your user ids:
- Go to the TurboTax Online sign in page and select the I forgot my user ID or password link.
- Enter your email address and select  Continue.
- A list appears with the user IDs associated with the email address you entered.
If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you: https://turbotax.community.intuit.ca/replies/3152013
You can also send us a private message on
Facebook: https://www.facebook.com/intuitcanadaULC
Or send a direct message via Twitter: https://twitter.com/Intuitcanada
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