Can I know if my tax return has been applied? I wanted to proceed with the tax return through an off-line agent. I think my document hasn't been applied yet

Can I know if my tax return has been applied? I wanted to proceed with the tax return through an off-line agent. I think my document hasn't been applied yet, but I want to know exactly and I want to get a refund.

Answer

Here is how to find out if your return was filed using NETFILE and received by the CRA:

When you’ve successfully transmitted your tax return to the CRA through NETFILE, you receive a NETFILE confirmation number. Here’s how to find your NETFILE confirmation number.

You can also confirm if your tax return was received by the CRA in your CRA My Account, but it can take up to 48 hours after you file for your My Account to reflect that your return was received.

If you don’t see a NETFILE confirmation number after 48 hours, you haven’t filed your return through NETFILE. In this case, see our FAQ for submitting your tax return to CRA using NETFILE:

 

 

Related information

 


HOW25629
p_cg_tto_us_lc_na_question:L7Z9NR3MO_CA_en_CA


If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*).

To talk to a TurboTax specialist, fill out the Contact Us formhttps://support.turbotax.intuit.ca/contact ).

After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.

Standard hours of operation

Year round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

  • English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
  • French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time

 

Related Information


INF30895
p_cg_tto_us_lc_na_question:L1h8P3E0x_CA_en_CA

Was this answer helpful? Yes No
Original
TurboTaxSusan , Moderator
Moderator

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community