TurboTax has encountered a problem. Please close this browser. Happened and whenever I tried to log in again problem happens again. I was in charity section. Thanks


Can you please try another browser and clear your cache.

To confirm that any problems you’re experiencing when using the online edition of TurboTax are not caused by the content in your browser’s cache, try clearing your browser's cache before you log on to TurboTax Online again.


Benefits of clearing your cache/browsing history

Browsers automatically save certain content to your computer from the websites that you visit. This content is saved in your browser's cache. One of its purposes is to speed up your browsing when you visit the same websites again. However, you might experience some browsing problems if you don’t clear this saved content from time to time. For example, when you revisit certain websites, you might see old content instead of the most up-to-date content.


Things to consider before you clear your cache

  • Saved passwords: There is no need to clear your saved passwords. You might not want to clear your saved passwords unless you are confident that you remember all the saved passwords in your browser.
  • Cookies: There is no need to clear the cookies. Clearing your cookies signs you out from the websites that you always keep signed in.


Clear your browsing history (cache)

The links below take you to step-by-step information provided by the official website of each browser.

Note: You only need to clear the cache of the browser that you are currently using to access TurboTax Online.



Related information


Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community