when I log into my account for 2018 it doesnt show my PDF file of my tax return. In fact, it says that I need to start a new one when I have already filed it on march 17

I have cannot find my 2018 tax return file. I completed it and it was accepted on March 17, and now  it is nowhere to be found on my account!! This is very worrying because I need it for my parents tax return. 


1 person found this helpful

There are a few reasons you might not be able to find the TurboTax Online return you’re looking for. 

There are a few reasons you might not be able to find the TurboTax Online return you’re looking for. 


Are you in the right place? 

Each new year of TurboTax Online is distinct from the year prior. To find your return for a certain year, sign into the TurboTax Online version for that year. 

Important! TurboTax Online editions are only available for tax years 2018, 2017, and 2016.

Your returns prepared in editions for tax years prior to 2016 are no longer accessible. For information from your filed return, refer to the pdf archive you made of your return when you filed and/or review your information for the applicable tax year in your CRA My Account. 


Do you have multiple user ids? 

You could be logging in with the user id different from the account you created your return in. 

It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address. 

To see all your user ids: 

  1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link. 
  2. Enter your email address and select  Continue. 
  3. A list appears with the user IDs associated with the email address you entered.


You’re in a TurboTax Online return but it’s not the one you want? 

To jump to other active returns in your TurboTax account for the same tax year:

  • Tax year 2018: From the menu on the left, select My Accounts & Returns and then select View all tax returns.
  • Tax year 2017 and prior: Select Tools in the menu bar across the top of your screen and then choose Return Manager from the menu. 

To see returns for a different tax year, log into TurboTax Online for that tax year.


You’ve tried everything and still can’t find your return? 

Give us a call: https://support.turbotax.intuit.ca/contact/. 




Related Information


Was this answer helpful? Yes No
TurboTaxSusan , Moderator

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community