Charged twice for filing under two different returns

I signed up for TurboTax standard online to file for both my spouse and I. I completed the return and filed my tax return using NETFILE, but then discovered my wife's SIN number had to be changed (because we became permanent residents in the past year). TurboTax would not let me change the SIN number on that existing return, so as recommended by your support person (Ticket # xxxxxxxxx) I started the return all over again, and filed my wife's return under the second one separately. I could not file my wife's return without paying the fee again, so effectively I paid for 4 returns but only used 2 because the SIN could not be changed on the original.

Could I please arrange to have one of these fees refunded to me?

Answer

Here are the ways you can request a refund:

We offer refunds on TurboTax products within 60 days of the purchase date.

 

Follow the instructions below to claim your refund.

 

Refunds on TurboTax purchased from a retailer (for example: Costco, Staples, Walmart)

To request a refund for a TurboTax CD purchased from a retailer, email us at CanadaReturns@intuit.com.

In your email, explain that you would like a refund for your TurboTax CD and include the following:

  • Your first and last name
  • Your mailing address
  • A scanned copy of the retail receipt
  • The reason for the return (please be specific as your comments help us improve our products and services so we can better serve you)

Once you have emailed us your request for a refund, please uninstall TurboTax. You don’t need to send the product back to us.

Note: It can take up to 6 weeks for your refund cheque to arrive in the mail.

 

Refunds on TurboTax downloads (for Windows) purchased from the TurboTax.ca website

To request a refund for a TurboTax download purchased from the TurboTax.ca website, email us at CanadaReturns@intuit.com.

In your email, explain that you would like a refund for your TurboTax download and include the following:

  • Your first and last name
  • Your email address
  • Your phone number
  • Your order number, which is available on your purchase receipt
  • The reason for the return (please be specific as your comments help us improve our products and services so we can better serve you)

Once you have emailed us your request for a refund, please Uninstall TurboTax.

Note: You will receive your refund cheque within 4 to 6 weeks. We’ll send you an email confirmation once your refund has been processed.

 

Refunds on the online edition of TurboTax

When you choose to submit your return through NETFILE or to print your return, TurboTax asks you to submit a non-refundable payment.

If you’re unable to submit your return through NETFILE or to print your return after payment, please contact us by phone for a refund. Here’s how to call us.

 

 

 

Related Information

 


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