For many years now, I have purchased the software from a retailer or downloaded it directly from TurboTax each year. I was sent helpful email links to purchase the download. This year, I was sent similar email links, but they sent me to the online version. I took this option and paid $19.99 x 2 for my return and my wife. I did not realize there was a limit to number of returns I could file, and I didn't realize I'd have to pay $19.99 for each return. In prior years, I filed 4 returns for myself and family members for the cost of $30 or less for the software from a retailer or direct download. Why did TurboTax change these alerts without being clear?? Given the limit of 2 returns for the online system, I had to do pay for online access and purchase the software at a cost of $40 + $30. I would like to pursue a refund for the cost of the online system access. I feel I have been ripped off.
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