I paid for self-employed. Had a problem, restarted and than I accidentally opted for live assist (haven't used it) and now i can't file unless I pay for it.

I began my self-employed return and at the end I was having trouble filing, so I thought to restart and try again. I ended up opting in accidentally for live assist. I haven't used to the feature (even if I do its useless seeing as tax deadline is tomorrow). How do I remove it? I already paid the 40 for the self-employed, don't want to pay another 65 for a feature I wont benefit from its use.

Answer

If you have mistakenly added a feature to your tax return that is not needed, you will have to have that feature removed prior to payment. Our Customer Support team will be better able to assist you with this payment matter. Please follow the instructions below to reach an agent:

To talk to a TurboTax specialist, fill out the Contact Us formhttps://support.turbotax.intuit.ca/contact ).

After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.

Standard hours of operation

Year round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

  • English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
  • French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time

 

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