How to get activation code on failed order without waiting for hours on customer service ?

I am really disappointed with Intuit service. I bought Turbotax online, it charged my credit card but at checkout returned system failure with this message:

Due to a technical problem we are unable to provide you with the downloadable key for your product. Please call customer service at 1 888 829-1722 to resolve this issue. 

How do I get my activation code? Waiting time is more than one hour!!! They offered 20% discount on standard edition with spouse for $31.98 but I found costco offers same online version with 8 returns for $29.99

Answer

You can purchase any of the download edition products using the Buy button, directly from our website: https://turbotax.intuit.ca/personal-tax-software/download-tax-software.jsp

You can contact our customer care agents later to request a refund of your previous purchase: 

To talk to a TurboTax specialist, fill out the Contact Us formhttps://support.turbotax.intuit.ca/contact ).

After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.

Standard hours of operation

Year round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

  • English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
  • French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time

 

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