Why does it not recognize my installation code

[TurboTaxSusan]

Which version of TurboTax did you buy?

If you have a 21 character code, this is for TurboTax CD/Download.

If you have an 11 character code, this is for TurboTax Online.

The codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa. If you need a refund, this page has information on how to get one: https://turbotax.community.intuit.ca/replies/2647900

If you are using the right code for the right product & it still doesn’t work, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013

[NADINE PETERSEN]

WHY WILL YOU NOT RECOGNIZE ACTIVATION CODE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[TurboTaxBrenda]

Can you please tell us what error message you are getting so that we can assist you?