If CRA didn't receive my previous attempt to file using TurboTax.ca, can I use 'ReFile'?

I thought I had filed my tax return on April 28th, but I didn't receive any confirmations that I now know I should have received. What steps do I need to take now to file?


Please follow directives below to assist you in filing your tax return using Netfile:

In the online edition of TurboTax, how do I submit my tax return to CRA using the NETFILE service?

When CRA’S NETFILE service is open, you can submit your completed tax return to the CRA.

Before you begin, complete the Review step

If you haven’t completed the Review section of your return, complete that first.

  1. In the upper-right area of TurboTax, select Find.
  2. In the Find field, type “Return summary,” select it and then select Go.
  3. Follow the instructions to complete your review, which is complete when you land on the Let’s file your return step.


Before you begin, complete the payment/confirmation step

If you haven’t paid for your return (or confirmed your order, if you’re using TurboTax Free), complete that first. Here’s how:

  1. In the upper-right area of TurboTax, select Find.
  2. In the Find field, type “NETFILE.”
  3. From the list of results, select NETFILE your tax return and then select Go.
  4. On the Just a few steps left and we’ll file your return step, select the Start button next to Review your order (or Review and Confirm, for TurboTax Free).
  5. Follow the instructions to complete payment/confirmation, which is complete when TurboTax brings you back to the Just a few steps left and we’ll file your return step.

Note: Paying for your return does not file your return to the CRA.


How to submit your tax return using NETFILE

1. In the upper-right area of TurboTax, select Find.

2. In the Find field, type “NETFILE.”

3. From the list of results, select NETFILE your tax return and then select Go.

4. If you see the Do you want to register for CRA’s online mail? step, select the option you prefer and then select Continue.

5. On the Filing your return(s) step, select the NETFILE CRA button.

  • If you’ve prepared a return for your spouse/partner together with yours, your returns must be filed one at a time. You’ll need to select the NETFILE CRA button for each of your returns. TurboTax will bring you back to this step to file the second return once the first return has been filed.

6. On the NETFILE your Return to the CRA step, select Agree and NETFILE. TurboTax then transmits your return to the CRA for you.

7. On the pop-up Congratulations! step, select Continue.

A NETFILE confirmation number appears on The CRA received your NETFILE return step to confirm your return has been successfully received by the CRA.


Important: If your return is not accepted by the CRA when you attempt to file, TurboTax will display an error message and/or an error code explaining why your return was not accepted. Depending on the error you receive, you may be able to resolve the error and try to submit to NETFILE again. Until you get a CRA confirmation number, you have not successfully filed.

If you are eligible to use CRA’s NETFILE service, be sure to continue following the steps in TurboTax until you get a NETFILE confirmation number; it’s your guarantee that your return was received. Save this number for your records.



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