I cannot save my return when I press save. I get a TT401 error. What now?

I changed it to a different file, same error TT404.  I tried saving it to another part of my space.  Same error TT401.  I am stuck with changes I need to make but the software will not save it.  The software tells me I have the latest 2018 software.

Answer

1 person found this helpful

I called TT support (25 minutes on hold), and was immediately told they are aware of the problem and are working on a fix.

I suggested that they should post this in the AnswerXchange, as I wasted 3 hours looking for and trying fixes listed in this forum, reinstalled TT, and even tried creating a new file and saving (it would not save).

Apparently Intuit has decided to hide and not make users aware of what is happening, as I suggested they post more than 12 hours ago.

TT has really let its Canadian customers down.


Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community