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    shadash5
    New Member

    Why is it impossible to use my existing Turbotax 2016. Why am I being sent on a wild goose chase to get an update?

    None of the above topics give answer, just more of the same questions.

    posted
    ‎October 31, 2019 6:12 AM
    last updated ‎October 31, 2019 6:12 AM
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    1 Reply
    TurboTaxMary-Ann1
    Level 13

    Why is it impossible to use my existing Turbotax 2016. Why am I being sent on a wild goose chase to get an update?

    We're very sorry for the inconvenience.  Please use the following FAQ to contact customer support.

    https://turbotax.community.intuit.ca/replies/3152013

    ‎October 31, 2019 6:12 AM
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