Why hasn’t revenue Canada received my income tax return file? They said it’s like I never even filed?!?

Answer

If you received a NETFILE confirmation number, your income tax return was successfully transmitted to the Canada Revenue Agency.  Please see the following FAQ for instructions on how to NETFILE.

When CRA’S NETFILE service is open, you can submit your completed tax return to the CRA.


Before you begin, complete the Review step

If you haven’t completed the Review section of your return, complete that first.

  1. In the upper-right area of TurboTax, select Find.
  2. In the Find field, type “Return summary,” select it and then select Go.
  3. Follow the instructions to complete your review, which is complete when you land on the Let’s file your return step.

 

Before you begin, complete the payment/confirmation step

If you haven’t paid for your return (or confirmed your order, if you’re using TurboTax Free), complete that first. Here’s how:

  1. In the upper-right area of TurboTax, select Find.
  2. In the Find field, type “NETFILE.”
  3. From the list of results, select NETFILE your tax return and then select Go.
  4. On the Just a few steps left and we’ll file your return step, select the Start button next to Review your order (or Review and Confirm, for TurboTax Free).
  5. Follow the instructions to complete payment/confirmation, which is complete when TurboTax brings you back to the Just a few steps left and we’ll file your return step.

Note: Paying for your return does not file your return to the CRA.

 

How to submit your tax return using NETFILE

1. In the upper-right area of TurboTax, select Find.

2. In the Find field, type “NETFILE.”

3. From the list of results, select NETFILE your tax return and then select Go.

4. If you see the Do you want to register for CRA’s online mail? step, select the option you prefer and then select Continue.

5. On the Filing your return(s) step, select the NETFILE CRA button.

  • If you’ve prepared a return for your spouse/partner together with yours, your returns must be filed one at a time. You’ll need to select the NETFILE CRA button for each of your returns. TurboTax will bring you back to this step to file the second return once the first return has been filed.

6. On the NETFILE your Return to the CRA step, select Agree and NETFILE. TurboTax then transmits your return to the CRA for you.

7. On the pop-up Congratulations! step, select Continue.

A NETFILE confirmation number appears on The CRA received your NETFILE return step to confirm your return has been successfully received by the CRA.

 

Important: If your return is not accepted by the CRA when you attempt to file, TurboTax will display an error message and/or an error code explaining why your return was not accepted. Depending on the error you receive, you may be able to resolve the error and try to submit to NETFILE again. Until you get a CRA confirmation number, you have not successfully filed.

If you are eligible to use CRA’s NETFILE service, be sure to continue following the steps in TurboTax until you get a NETFILE confirmation number; it’s your guarantee that your return was received. Save this number for your records.

 

 

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You file your Québec return from the same place in TurboTax as your federal return. Most TurboTax users choose to file their federal return first, but you can choose to file your Québec return first if you’d prefer.

You can submit your completed return to Revenu Québec when the NetFile Québec service is open.

 

Before you begin, complete the Review step

If you haven’t completed the Review section of your return, complete that first.

Note: If you’re in Forms mode, switch to Easy Step mode by selecting Easy Step from the upper-left area of TurboTax.

  1. In the upper-right area of TurboTax, select Find.
  2. In the Find window, type “Review.”
  3. From the list of results, select Review your tax return, then select Go.
  4. Follow the instructions to complete your review. Your review is complete when you reach the <Name>, you are ready to file step.

Note: On the Review: Warnings step, select Review for each item listed until they clear.

 

 

How to submit your tax return using NetFile Québec

Note: If you’re in Forms mode, switch to Easy Step mode by selecting Easy Step from the upper-left area of TurboTax.

1. In the upper-right area of your screen, select Find.

2. In the Find window, type “Netfile.”

3. From the list of results, select NETFILE or Print, then select Go.

4. On the <Name>, you are ready to file step, select Start next to Your Québec Return for the return you want to file.

  • If you’ve prepared a return for your spouse/partner together with yours, each return must be filed separately. Locate and select Start for the return you want to file first. After a return is submitted, TurboTax brings you back to this step so you can file the second return.
  • You can electronically file both your federal (CRA) and Québec (RQ) returns. To file only your Québec return at this time, select Start next to Your Québec Return for the return you want to file.­­

5. On the NetFile Québec Restrictions step, review the restrictions, answer the question, and select Continue.

6. On the NetFile Québec Additional Information step, answer the questions, and select Continue.

7. On the Prepare to File Your Québec Return step, select I want to submit my return to Québec’s NetFile service now, and select Continue.

8. On the Revenu Québec My Account step, answer the questions, and select Continue.

9. On the Revenu Québec Mailing Address step, answer the question, and select Continue.

10. On the Direct deposit for Revenu Québec step, answer the question, and select Continue.

11. On the Certify Personal Info Before Filing With Revenu Québec step, select Continue. TurboTax then submits your return to Revenu Québec for you.

12. Locate your confirmation number on the Great news! step. If your return was successfully received by NetFile Québec, TurboTax will display a confirmation number. Your return has not been successfully filed until you get a confirmation number.

Note: If you prepared a return for your spouse/partner together with yours, follow the instructions and TurboTax will bring you back to the <Name>, you are ready to file step. Repeat steps 4 to 12 to file your spouse/partner’s return.

 

 

Important: If your return is not accepted by Revenu Québec when you attempt to file, TurboTax displays an error message and/or an error code explaining why your return was not accepted. Depending on the error you receive, you may be able to resolve the error and try to submit to NetFile Québec again. You have not successfully filed until you get a Revenu Québec confirmation number.

If you are eligible to use Revenu Québec’s NetFile service, continue following the steps in TurboTax until you get a NetFile Québec reference/confirmation number; it’s your guarantee that your return was received. Save this number for your records.

 

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