Note that if you used the free version last year, it is not eligible for prior year transfer.
Let's try this, from the account you are Signed In now :
If you don't see that list of prior year return available for transfer, chances are, you have more than one account and you are in the wrong one... :(
You can also try this, to make sure you have the right credentials :
I hope this information will be useful to you. If you need further assistance you can contact one of our support agents by phone.
Note that if you used the free version last year, it is not eligible for prior year transfer.
Let's try this, from the account you are Signed In now :
If you don't see that list of prior year return available for transfer, chances are, you have more than one account and you are in the wrong one... :(
You can also try this, to make sure you have the right credentials :
I hope this information will be useful to you. If you need further assistance you can contact one of our support agents by phone.
Each year is stored separately.
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