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The online edition of TurboTax accepted my prepayment code, but rejected the second code for an additional return. What do I do?

SOLVEDby TurboTax129Updated July 27, 2021

There are three kinds of codes for the online edition of TurboTax:

  • A 1-return (single) code for one return only
  • A 2-returns (spousal) code for two returns prepared together (yours and your spouse’s)
  • An 8-returns code for up to 8 returns

Important:The codes work only for returns created under the same account.

If your code is not working, follow the instructions below:

If you purchased one 1-return code and you’re preparing your return together with your spouse’s, you need to pay the outstanding balance for your spouse’s return.

If you purchased two 1-return codes and you’re preparing your return together with your spouse’s, you need to pay the outstanding balance for your spouse’s return and contact us for a refund on the code you didn’t use.

If you purchased an 8-returns code and you prepared returns under multiple accounts, contact us.

To talk to a TurboTax Specialist, see our FAQ: I want to talk to someone. How do I phone you?

Related information

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