How do I submit a claim under the TurboTax Maximum Refund Guarantee?

If you used the TurboTax Desktop edition, make sure that you've registered your copy of TurboTax with us.

Have the following information/documents available:

• Name, address, and daytime phone number
• Your TurboTax store sales receipt, purchase confirmation email, or shipment packing slip
• Proof of payment for another tax preparation method (if applicable)
• Copy of the tax return prepared with TurboTax
• Copy of the tax return prepared with another tax preparation method

1. Go to TurboTax Contact Us page.
2. Follow the prompts and enter your information. Once you've entered your information, a phone number and an incident ID will appear.
3. Make a note of your incident ID.
4. Call the number provided. A qualified representative will process your claim.

Note: When processing your claim request, we might need a copy of your TurboTax data file. It's important to keep copies of any documents you share with us.