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Recover your Intuit Account if you can't sign in

by TurboTax•38• Updated 2 weeks ago

If you’re having trouble signing in to your Intuit Account to access TurboTax, we’re here to help you get in. We’ll show you how to sign in if you lost or forgot your user ID or password or if you're locked out of your account, or recover your account if you can’t get a verification code. Read further to learn other sign-in tips and troubleshooting.

I forgot my user ID or password

If you forgot your user ID or password, but still have access to your phone or email on file, you can still access your account. This is the fastest way to access your account if you lost or forgot your credentials.

  1. Go to our sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  5. When prompted, reset your password. Or, you can select Skip.

If that doesn’t work, select Try something else to verify your identity and account ownership a different way.

A screenshot of the Intuit Account sign-in screen

We'll ask additional questions about you, such as your last name, date of birth, Social Insurance number, and postal code, to verify your identity.

I'm locked out of my account

If you're locked out of your account because you've exceeded the number of sign-in attempts, you can wait 15 minutes and try again. You can also choose to get a code texted to your phone, or select Sign in a different way.

Animation showing how to resolve a TurboTax account lockout

After you select Sign in a different way, you'll be able to enter a password, get a code texted to your phone, get a code emailed to you, or choose another verification option (date of birth, Social Insurance number, etc.).

A screenshot of the Let's make sure it's you identity verification screen

I lost access to my phone or email address

If you lost or forgot your user ID and password, and no longer have access to your phone or email on file, use the Recover my account button in this section.

To complete the request, you'll need a high-quality image of your proof of identification, such as a driver's license or provincial ID. We recommend that you use your mobile phone to take photos of the front and back of your ID to submit with your request, to speed up response time. We'll process your request within one business day.

For your security, only you can make changes to your Intuit Account. Our support team doesn't have access to update or modify your account information.

To complete an account recovery request, select the Recover my account button to submit a form along with copies of your proof of identity.

Recover my account

Other sign-in issues

It can take a couple of minutes for your code to arrive. Here are a few things you can do:

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
  • Request a new verification code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call on the product sign-in page.
  • If you lost your phone, check your text messages online at your cell carrier’s website.
  • You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our number on your iOS or Android device.

If you entered the exact code that was sent to you and it didn’t work, it’s most likely because you’ve generated multiple codes and aren’t using the most recent one.

Try these tips to verify your account:

  • If your code doesn’t work, request another code by selecting I didn’t get an email or I didn’t get a text message.
  • Delete any previous codes we sent you to make sure you use the most recent code.
  • Keep the window with the code entry form open. Closing the window invalidates your code, meaning you’ll need to start over from the sign-in page to generate a new code.
  • Check your email in a new tab or window, so you can keep the verification code page open at the same time.

Try these steps:

  • Clear your web browser's cache and cookies to get rid of any pre-filled passwords.
  • Clear any password managers or system settings with stored passwords for the site.
  • Close and reopen your browser before you sign back in to your account.
  • If you’re using a mobile app, close and reopen the app.