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How do I submit a claim under the TurboTax Live - Full Service 100% Guarantee?

SOLVEDby TurboTax9Updated December 15, 2023

In plain English, if you pay a CRA penalty or interest because of a TurboTax Full Service error, we'll pay you for both the penalty and interest.

Before you submit your claim, make sure that:

  • You received an assessment or re-assessment notice from the CRA regarding a tax return that shows the penalties/interest you owe.
  • Your contact information is current.
  • CRA audit review letters have been responded to with appropriate documentation and your tax return has been amended, either by yourself or with assistance from our Audit Defence team.

To qualify:

  • You double-checked your entries and you believe you entered them correctly.
  • If you used a Desktop version of TurboTax, you registered your software and your program is up-to-date.
  • You used TurboTax Live-Full Service.

To submit your claim:

Prepare your claim submission by having the following information/documents available:

  1. Name, address, and daytime phone number
  2. Your TurboTax store sales receipt, purchase confirmation email, or shipment packing slip
  3. Proof of payment for another tax preparation method (if applicable)
  4. Copy of the tax return prepared with TurboTax
  5. Copy of the tax return prepared with another tax preparation method
  6. Copy of your CRA Notice of Reassessment

To begin your claim, please contact our customer service help desk to have your case reviewed within 30 days of the date on your penalty assessment notice, as we only reimburse the penalties and interest on the first notice received. If your claim is approved, we'll pay the penalties and interest incurred on the first notice you receive (you'll still be responsible for the tax you owe on the return).

You should also respond to the CRA (if they requested a response) as soon as possible, per your assessment notice or audit/review letter.

If you purchased Audit Defence, follow these steps to submit your claim to TurboTax.

If you haven't purchased Audit Defence, contact us to speak with a qualified agent.

Note: When processing your claim request, we might need a copy of your TurboTax data file.

You can read the fine print at the Intuit Software End User License Agreement for TurboTax Desktop Software or the Terms of Service for TurboTax Online.

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