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Why am I seeing error code 16 when trying to NETFILE?

SOLVEDby TurboTax16Updated July 28, 2022

The CRA will present you with NETFILE code 16 when it believes that you've never filed a Canadian tax return, but you've indicated a prior return in TurboTax. To remove this error, refer to the following list of instructions:

  1. Make sure you've entered your Social Insurance Number (SIN) correctly
  2. Make sure you've entered your date of birth correctly
  1. Select Find (or the magnifying glass icon) from the TurboTax menu
  2. In the Find window, type Personal Information and select Go
  3. Select Personal Information – Name and Birth Date from the list and select Go
  4. On the Let's get the rest of your personal info step, scroll to the question Are you filing an income tax return with the CRA for the first time? and answer Yes
  1. Select Find (or the magnifying glass icon) from the TurboTax menu
  2. In the Find window, type Personal Information and select Go
  3. Select Personal Information – Name and Birth Date from the list and select Go

If you're still unable to resolve the error, Contact the Canada Revenue Agency (CRA) to make sure your information matches what the CRA has on record.

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