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TurboTax Support

How do I get a refund for a TurboTax product?

You are able to request a refund for your TurboTax product(s) within 60 days of the original purchase date.

To do so, simply fill out the form provided with the applicable information, then select Submit. When requesting a refund for a TurboTax product purchased through a retailer, make sure to include the licence code from both the retail box or receipt, and from the scratch card contained within your packaging.

If additional information is required (such as proof of purchase, order number, etc), a TurboTax representative will contact you to continue assessing your request.

Note: When entering your phone number, please make sure not to include dashes

Related information:

How do I submit a claim under the TurboTax 100% Accurate Calculations Guarantee?

How do I submit a claim under the TurboTax 100% Accurate, Expert Approved Guarantee?

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