Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 12, 2025 10:02:28 PM

basic turbo tax online

I just did my return online and it asked me to pay. I thought it was for free.

 

I paid the amount and now I am thinking, it was because I had live support last year. 

 

Am I not eligible for a refund? I did not use any features that required payment, such as live support or an expert reviewing the return with me. 

0 1 49
1 Replies
New Member
Mar 12, 2025 10:33:15 PM

Also I wanted to add that I used it for a simple tax return, such as T4, and T2202, and the information from this got imported from CRA site. A credit from CRA, that I was eligible for, got applied. Are these all not covered under free?

I feel puking right now because I spent almost 2 hours and paid $56.