Does anyone have any idea? Turbotax's "help" won't connect me to a person.
Did you enter the child care expenses under the spouse that was to claim it?
Yes, i entered my tax info first (the lower one), then when i added my spouse's tax info it automatically changed it to hers and i didn't notice and posted it, only to notice when i was printing a hard copy.
I've tried to refile and adjust it, but cannot change it, even when it asks if the higher income spouse is eligible and i say no.
@TurboTaxBrenda any ideas on how to fix it, i'm concerned about giving the wrong info to the government. Thanks!
@Lennox1986 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.
Awesome thank you!!! That relieves a lot of stress.
Hi there @TurboTaxAniqua
Any news on this issue?
I’m having exactly the same error.
I looked behind the scenes in the ‘Forms’.
On T778 form, it all looked right, but on the Summary form it is wrong and won’t let me change it.
Cheers
Sam Filgate
If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again.
If you are using TurboTax Desktop, please try updating your software. If the update doesn't work, please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.
If you are still not able to resolve this issue, please contact our phone support team for more assistance.