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New Member
posted Oct 30, 2019 5:12:54 PM

How can I remove unnecessary dependents boxes in Setting Up? It won't respond to me clicking "Remove" on the Dependents Information section.

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4 Replies
New Member
Oct 30, 2019 5:12:54 PM

Yes, you should be able to. What happens (exactly) when you try?

New Member
Oct 30, 2019 5:12:55 PM

Agreed. I've passed the recommendation on to our development team to resolve this in an upcoming release.

Thank you!

New Member
Oct 30, 2019 5:12:57 PM

Clicking on 'Remove' showed a loading symbol as if something was happening, then the page refreshed and the dependent was still there.

I figured out what was going on, though: the extra dependents had no names or birth dates. I made up some values to fill in those fields and then the 'Remove' worked. Note: NO dependents could be deleted, even valid ones, until ALL dependents had all their values filled in.

Seems like a bug to me. Remove should work even on dependents with empty fields.

New Member
Oct 30, 2019 5:12:58 PM

Agreed. I've passed the recommendation on to our development team to resolve this in an upcoming release.

Thank you!